Privacy Policy

At Olyviax, we prioritize safeguarding your private details and respecting your privacy. For any questions or concerns about our data practices or policies, please contact us via WhatsApp.

1. Data We Collect

We obtain personal details that you freely give us when signing up for our IPTV service, requesting information about our products, or contacting our team.

Our collection includes these personal details:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The collected data is utilized for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data in accordance with these legal justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when extended storage is mandated or allowed by regulations (including tax, financial reporting, or other legal obligations).

5. Cookies & Tracking Technologies

Information may be accessed or stored through cookies and analogous tracking technologies. Primarily, these are functional cookies necessary for optimal website and client zone operation. Advertising-focused invasive tracking cookies are not in use.

6. Third-Party Services

Third-party vendors, service providers, or agents working on our behalf may receive your data when necessary to perform their duties. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To secure any personal data we process, we've established proper technical and organizational protections. That said, please note that absolute internet security cannot be assured.

8. Your Data Protection Rights

Your rights related to personal data might differ depending on your current location:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

For exercising these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for users aged 18 and above. We make every effort to avoid gathering personal data from individuals under 18.

10. Contact Us

If you need clarification or wish to share thoughts on this policy, please contact us via WhatsApp.